AAA Pool Plastering at 5426 Old Greenhouse Road, Houston

Reviews

• veronica lacayo

  Feb 17, 2018
  ★ ☆ ☆ ☆ ☆
  UPDATE:: 4/27/18 ANOTHER WEEK HAS GONE BY AND NOTHING BUT MORE EXCUSES. WE WERE PROMISED THAT THEY WOULD BE HERE AT 9AM TODAY FRIDAY TO FIX TILE JOB AND ALL DAY OF WAITING FOR THEM NOTHING BUT MORE AND MORE EXCUSES THE TILE GUY SHOWED UP ALMOST AT 4PM, and left 30 minutes later, he said he will be here monday... oh well my advice to you is DO NOT RECOMMEND THIS COMPANY DO NOT USE!! FIND A TRUST WORTHY AND RELIABLE COMPANY...
  
  ALMOST 2 weeks since they drain our pool and started working for replastering, not much has been done and has been NOTHING BUT PROBLEMS!!! And more lies. They started laying the tile and very poor quality job, like the other review below, they do not comunicate with the customer to see how everything is going or check on the job like other companies do. TILE is all UNEVEN AND LOOKS like the BLADES were DULL because you can see the bad cuts, then they ran out of tiles (which I told Julie from the beginning it was not going to be enough ) but she said oh yeah it is when we measure we measure really good and we make sure we will have extras as well, yeah sure enough we ran out, then they didn't show up the next day because they had to order more tile (yeah right? Just one little box....?? Then They claimed tile company had ran out and had to order more tile and it was going to get there at 4pm, sure right? In the meantime I called the tile company and they have over 1000 lineal feet in stock , another lie. Well then they show up to work on Friday and I told them tile was not even, obviously they did not use the spacers, the entire hot tub was all messed up, one side super tight like no room for the grout and the other side had a huge gap, the grout line would had been too thick, well anyways the workers asked me to put tape on the tiles that I didn't like so I did, well they ended up removing the entire hot tub well then MR. owner Gary Johnson (never met him before and what a first impression that was, oh boy!! ) came to my back yard banging on my back door, (my next door neighbor thought someone was trying to break into my house at first but then heard someone yelling so loud at me) yep he came yelling so rude and so UNPROFESSIONAL to me, THE CUSTOMER!!!, asking for a check, now how can you pay them right then when the work is not done and a terrible job? ALL THIS WENT ON FOR A WEEK, nobody showed up to check on the job, nobody call to find out how things were going until Friday, when this Guy came to my property and started treating me like he is better than Me. SO RUDE AND UNPROFESSIONAL, MY ADVICE to you is DO NOT USE AAA POOL PLASTER, there is NO customer service there ,all they are interested is finishing the job wether is a good job or not and TO GET THEIR MONEY!!! AVOID problems and Find a BETTER AND Professional company who you can trust, have a Professional staff, that communicates with the customers and be happy with the job.
  Nobody from AAA pool company (Well Brittney or Julie only) because Mr Johnson IS NOT ALLOWED IN OUR PROPERTY!!) EVER AGAIN. But none of them have had the courtesy to call us or to try to even come to our house to see the problem at least and Find a Professional way to resolve this issue, so BEWARE of this Company, they don't supervise the employees so pretty much you are dealing with the workers who in this case have been more professional and respectful than MR JOHNSON, he has no respect or manners to the customers, hung up the phone to my husband and yelling couple of times as well , very very RUDE AND UNPROFESSIONAL!!! THINKS HE IS BETTER THAN OTHERS THE WAY HE TREATED US...Simply disrespectful and unacceptable!!
  
  LOOK FOR SOMEONE ELSE IF YOU ARE REDOING YOUR PLASTER!!
  
  We hire them to do our replaster and nobody has showed up today like we were told, OF COURSE WE PAID THEM AND OF COURSE NO SHOW nor courtesy in returning calls or text either. WISH I WOULD HAVE FOLLOW MY INSTINT FROM REVIEWS. NOTHING BUT LIES.. WILL BE WRITING MORE REVIEWS AS THE PROCESS GOES, BUT MY ADVICE READ REVIEWS, NO RAIN TODAY SO NO EXCUSE, NO CALL NOR TEXT .!!!

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