Grainger Industrial Supply at 17010 Katy Freeway, Houston

Reviews

• Dustin Rozeboom

  May 23, 2018
  ★ ☆ ☆ ☆ ☆
  My capacitor died around noon on July 4th and my A/C repair guy referred me to Grainger as an HVAC supply retailer. I called to see if they had a replacement capacitor in stock, which they did. They said it would be a $50 surcharge to open the store on the holiday, to which I agreed since it was so hot. I completely understand the surcharge to open the store outside of regular hours. They took my information and then informed me they would not open the store since I was not an existing customer. Luckily I found the capacitor elsewhere and did not have to sit through the extreme heat until the next day. I'm not sure why my $50 was not sufficient compared to an existing customer's $50, but they definitely will never get my business. If you're in a bind and don't have an existing account with them, shop elsewhere.

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