First Service Credit Union at 9621 West Sam Houston Parkway North, Houston

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• Sabrina Almaguer

  Oct 09, 2018
  ★ ☆ ☆ ☆ ☆
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  2/8/2018
  
  I also go to this location on 9621 w Sam Houston and have been using this bank for a few years now. Up until now my visits have been pretty pleasant. I have taken out several loans with this bank in the past with no difficulty. Well I went in to the bank on 2-05-18 to take out a small loan. I met with loan officer Javier Ortega. I was asked for check stubs and other documents which I provided. I was told by Javier Ortega that he would get it done and give me a call when the funds are available. That was Monday, it is now Thursday. I have made several attempts to reach Mr. Ortega via email and through his direct line in the office. I have left voice mails and he has not once contacted me back regarding this issue. I've called the bank and they have also sent him emails regarding me trying to reach him.I am confused as to why this small loan is so difficult to process, and even more as to why I cannot receive a return call or some type of communication. I find it very un professional and feel I have been a loyal customer and don't deserve this treatment. But to be fair to the bank they have been very good to me in the past, particularly I only deal with two loans officers at this location, Roul Cortes and Miss Ghizal(not sure if I'm spelling her name correctly), but they were and have always been very professional and prompt, along with keeping open lines of communication with me. I don't know what else to do I am so upset and don't know if I wish to continue using this bank in the future. As a last ditch effort I even returned to the bank Wednesday to try and meet with Mr. Ortega and find out what's going on but he was already gone for the day. So i have had and no longer wish to use his service, I'm disappointed to say the least!

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