CSI Collision Specialist at 5138 Highway 6, Houston

Reviews

• Nia Belgara

  Oct 17, 2018
  ★ ☆ ☆ ☆ ☆
  Maybe your experience was great...Or maybe it will be different but this was mine... From the moment I dropped my vehicle off, Roy to be specific, immediately insinuated that I had caused certain damages to my vehicle prior to this accident. Well to say the least, these accusations continued until the day I picked my vehicle up and still persist today, a month in a half later. Additionally, I was concerned that because I had hit someone my alignment would need an inspection so I asked Roy to please have someone take a look at the alignment and his response was well I will have to check with State Farm because State Farm this and SF that... OK JUST SAY YES HOW ABOUT THAT? AND THEN COME BACK TO ME AND SAY LOOK I SPOKE TO STATE FARM AND IT CAN BE DONE OR IT CANT but no INSTEAD HE BAD MOUTHS SF???, OK, NEXT, picking up my vehicle...as I am walking around my vehicle to review the repairs I noticed that my windshield was cracked something I KNOW FOR A FACT WAS NOT THERE when I dropped the vehicle off. Roy goes to review the BEFORE pictures and comes back and took full responsibility and stated that this was definitely something that had been done by his team and that this would be fixed on on CSI's account. Can someone tell me why Roy went to State Farm and claimed this windshield????? (almost three weeks later from initial claims) Stating that his manager said to claim it as something that may have been caused by impact??? First: I did not bring my car in immediately after the accident, accident happened on 4/7, and vehicle was brought in 5 days later with no cracks on windshield hmm. Second: why he did he go to MY insurance agency to claim something he had just TAKEN FULL RESPONSIBILITY FOR...WITHOUT my consent, WITHOUT my knowledge, and WITHOUT MY APPROVAL??? What is even more mind boggling is how come this was EASILY CALLED IN but yet when I asked about having someone to look at my alignment he wants to bad mouth SF and give me excuses as to why it could not be done prior to even trying? It got done BUT point is there was no reason for him to make this seem like it was such a chore when it is part of his job and or is claiming their faults on my insurance. Lastly, I just want to give you all a heads up and say follow up with your insurance provider to make sure that whatever shop you decide to go to INCLUDING THIS ONE is claiming legitimate damages. Also, always take your own BEFORE pictures (360 degree views recommended) when dropping your vehicle off here or at any other shop. Lesson learned.

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