Campbell Family Practice & Internal Medicine Associates at 10950 Resource Parkway, Houston

Reviews

• Carla Bradford

  Jul 05, 2018
  ★ ☆ ☆ ☆ ☆
  Myself and my husband have been coming to this office for quite some time and I never really had any complaints about the service. However, I must say that this particular day changed that. The wait time was inexcusable very long. The reason being is that the 'rude' and I must add UNPROFESSIONAL receptionist failed to do her job. Even after realizing it she didn't own up to it. No apology, just ATTITUDE when I brought it to her attention about the extreme wait time. My husband's appointment was scheduled for 10:30a, we arrived at 10:20a, he didn't get called back until 11:25a. The customer service was completely awful!!! This is a profession where you're supposed to extend care and compassion, unfortunately the receptionist extended neither. Poor people skills and no professional etiquette!
• Angie Ray

  May 20, 2018
  ★ ★ ☆ ☆ ☆
  On Thursday, August 31, I had an appointment with Chris. When I arrived, the receptionist stated that Chris had 3 patients before me and asked if Aisha O'Dell could see me. Against my better judgement I said ok (I had seen her before and was very disappointed). After examination she stated that I might have pneumonia, but the X-ray tech was not there so I would need to come back the next day or week to see if I could get X-rays. I was able to get x-rays and a blood test on Friday, September 1. I left 2 messages this week for Aisha to call me and, after getting ugly on the phone she finally called me back today. All my results came back normal so she put off calling me back, but I'm still sick so now she is telling me that it MUST be viral and I need a z-pac. Ugh!!! I am so irritated with this office I don't think I can stand it anymore. I'm contemplating leaving the practice.

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