AutoZone at 4919 North Shepherd Drive, Houston

Reviews

• lark gross

  Jul 08, 2018
  ★ ☆ ☆ ☆ ☆
  If I can give 0 stars I would. purchased a battery from here. Young lady was extremely nice who helped me. Unfortunately while changing my battery she broke a screw that holds the cables on the battery. She was honest and said that she broke it, but I should be ok it won't affect my car at all. I asked her if she was sure I won't have any problems or if I can just purchase the part she broke and let the dealership fix it, she promised that my car would be ok. Well the next morning when I went to start my car my it wouldn't start. After taking my car to the dealership, I had to pay an additional $90 for a battery assembly. When I called to speak with the manager to inform him of the situation he said "Oh well we did you a favor and there's nothing we can do about it." Horrible customer service!! I do not recommend anyone to go to this location.

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