Auntie Anne's at 574 Memorial City Mall, Houston

Reviews

• Jon Miller

  Apr 13, 2018
  ★ ☆ ☆ ☆ ☆
  Ok, here's what you get for $9.41: 2 pretzel dogs and a large lemonade. It was fine, no complaints about the food.
  So why 1 star? Dishonesty.
  The menu board behind the counter has pictures of the various combos. The one I ordered has the 2 dogs, the drink, and a little dipping cup of cheese dip or mustard. This is placed deliberately and intentionally to inform (not imply) that this dipper comes with the combo.
  When I asked for the mustard that clearly and obviously comes with it, I was told by the cashier that it would cost me 81 cents, on top of the almost $10 I'd already spent. When I pointed out that it was supposed to come with the order, I was told verbatim: "That's just a suggestion." I walked.
  
  I want to make it very clear that the teenage guy behind the counter was NOT rude in any way, just very matter-of-factly told me what he had been told to say. I say this in case any owner reads this and tries to abuse the staff for it, as if it were the messenger's fault.
  
  Note to Auntie Anne- Your food is overpriced by a factor at least 2 (I ate there out of convenience), but lying to customers, or (perhaps worse) sending the message that "you shouldn't have assumed, so it's YOUR fault" will get you nothing but one-time visits and a reputation that you richly deserve.

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